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ONLINE/MAIL ORDER: everything you need to know!
Terms and conditions, Guarantee, legal stuff, posting info, payments, copyright........

All available work has full details of size, medium, frame etc., with prices.
To purchase:- E-MAIL: pamelarandal@hotmail.com or PHONE: 01436 677602.
Please also note: work marked sold: - I usually have other originals available in the same series, or I can paint you another similar or a different size to order.
Paintings can also be collected from the studio, by arrangement.

Pay safely online using secure Paypal or BACS, your painting will be sent within 1-2 days following receipt of cleared payment. Paypal only for overseas payments - Paypal is a totally secure encrypted site, you just need an email to use it.

Commissions: terms: deposit payment of 50% of total price, balance paid on completion, before despatch.
Any painting also reserved for up to 4 weeks, on payment of deposit.

All Debit/Credit Cards taken at Studio gallery, and at events.

Mailing details: UK - Parcelforce tracked/ insured, overseas ask for details.

FOR ALL PAINTINGS SOLD ONLINE: before purchase just message or email, I can send a whole series of PHOTOS of any painting you are interested in - taken in daylight, artificial light, close ups, different angles, showing frame, etc. This is so you get the most accurate depiction possible of the painting you are buying.

CANVAS: paintings on canvas sent worldwide. Professional-grade stretched canvas, with painted edges, strung ready to hang, fine canvas on board is framed as illustrated in listing.
All canvas is finished with several applications of a permanent satin varnish (not glossy) which also has UV protection, so no need
for glass. I use linen canvas on board, or heavy cotton canvas on pine stretcher bars, all highest premium quality, professionally made, and professional framing using solid wood frames only (not bought-in from Ikea, or made in resin or composite)

Work on PAPER: large paintings mailed flat with mount/backing only, clear-wrapped ready to frame, smaller work sent fully framed.

NOTE: Canvas or paper can NOT be rolled up, due to likely surface damage, the layers of painting medium, texture, etc.
FRAMES: small paintings and some of the work on canvas is framed, other larger work is sold ready to frame, or with painted sides.
Frames are in silver-gilt, gold or black, as illustrated, these can be changed on request before posting.

PRINTS: I have never allowed prints or reproductions of any kind of my work, all paintings are one-of-kind originals ONLY.
Any individual or gallery selling prints of Pamela Randal Fine Art will have legal action taken against them.

FAQ: Q: Can I get a print of the painting I like?
No, sorry, I have never made prints, you lose all the light and effects painted in the original,
plus every painting is a unique one-of-a-kind. It's well-documented I have never allowed prints.
Or 'limited editions' - meaningless numbers used for prints.
Or mugs. Or phone cases. Or dog bed covers. :)
Q: Can you paint me a copy of this artist I like but can't afford?
No!! - surprisingly I've been asked this a number of times!
Copying is theft. Really bad thing to ask another artist to do. See if the one you like makes prints and buy from them!
Q: The one I like is sold, can you paint another one?
Yes, although the scene and colours will be similar it will still be an original painting.
Q: Love this painting but I need a different size........
No problem, a similar one can be painted in the size you would like.
Q: Can you come and talk/demonstrate to our group/club?
Sorry, I no longer teach classes or lecture.
Q: can you post to the USA/Australia/ etc?
Absolutely, we send all sizes airmail, securely packed, all over the world, often to the USA. (see above)
Q: I paint myself, how do I get sales and make a living at it? (if I had £1 for every time I get asked this, I wouldn't need to paint!)
So, here's how. Years of study. Practice, practice practice......then, once you get customers liking and buying your work regularly, spend many many hours weekly working on the business part, marketing, all the essential online stuff, exhibit all over the place; don't waste money on books and courses that promise 'anyone can make a living at art', or making cheap paper prints just to get sales, you do need to find customers first, then gradually expand. (Cupboards full of unsold work? maybe the universe is suggesting nicely that you take up cake-making, or dry-stone walling...) Seriously, you need buyers, fans, regular customers, sales outlets, and then energy to spend 12 or more hours a day at it all!

Terms and conditions/Guarantee/Privacy Policy::

I offer a money-back guarantee* I want you to love your painting, so please always request the set of photos for any painting, but if you are not happy with it for any reason, contact me within 48 hours of delivery, return in new condition, within 7 days of delivery for full refund. Any delivery damage problems with a painting please contact me first, so we can sort it out asap. (Please see the notes above re. photos sent for online purchases)

*Exceptions apply to commissioned work made to client's instructions, as sketches and photos including close-ups are sent regularly as work is being done to ensure the painting is just as ordered. Finished commissions sent/delivered after client approval, return only accepted if damage occurs in transit. Pleased to say that over many years I haven't had any commissioned work rejected or returned! :)

All work COPYRIGHT of the artist - this applies worldwide, and remains even AFTER purchase, action will be taken against any unauthorised prints or obvious copies of artwork or designs by Pamela Randal, made in any medium. Licensing is not available. All rights reserved.

Privacy Policy/GDPR: Purchasing from me either via the website, facebook shop, or personally, means you consent to the use of your details for the sole purpose of delivery or other information (eg order updates) of goods bought or enquiries. I don't store any buyer information for any reason, except address details for posting parcels to customers, and such details are on a secure password-protected computer. Emails are not used for spam or passing on to third parties, etc., and only used to answer emails sent to me or to inform customers of delivery or any relevant information, not kept for a mailing list unless requested. All online payment information is via totally secure Paypal, I do not have access to any customer payment information other than receipt of payment made.