Mail Order: everything you need to know!
T & C, Guarantee, legal stuff, posting info, payments, copyright........

To Buy:
Message using CONTACT FORM on contact page, or MESSENGER on Facebook page
E-MAIL TEL: 01436 677602 (10am-7pm GMT)
**Emails very occasionally not being received (possibly an ipad/iphone fault) but I ALWAYS
reply to emails/contact forms same day, please FB message or phone if you get no reply from email.

Pay safely online with completely secure Paypal - no need for a Paypal account, just go to the site.

Commissions: Terms - DEPOSIT payment (50%) with balance paid on completion, before despatch.
Any painting reserved for up to 4 weeks, on payment of deposit. (please note: I never take commissions
to copy other artists' work, all art is copyright of the original maker)

wrapped painting
Parcelforce/1st class post UK, also to USA, Canada. (currently not posting to the EU, due to huge increases in costs and masses of new regulations, plus delays with customs and postal services)
UK:- Parcelforce tracked/ insured. Can also be collected, by arrangement.
USA/CANADA: Parcelforce airmail, charged at cost; (please note, you may get import duty/local tax on delivery, parcels can also sometimes be delayed at customs; I have no control over any possible extra charges or delays)
I use recycled packaging where possible, to make strong mailing boxes.

PAINTINGS ONLINE: just request more PHOTOS - taken in daylight, artificial light, close-ups, different angles, showing frame, etc.

Canvas: Professional-grade stretched canvas, painted edges 2cms deep, strung ready to hang.
I use triple-primed heavy cotton canvas on pine stretcher bars, all highest premium quality.
(canvases can also be framed if preferred, by any professional framer)
Other paintings on fine linen canvas on board, sold professionally framed, as shown.
All paintings are finished with permanent satin varnish (not glossy) which includes UV protection.

Prints: I have never made or allowed prints or reproductions of any kind, paintings are one-of-kind
originals ONLY. Any individual or gallery selling unauthorised copies/prints or any items featuring the artwork of Pamela Randal Fine Art will have legal action taken.

T & C/Guarantee/Privacy Policy::
I offer a money-back guarantee* I want you to love your painting, so please always request the set of photos for any painting, but if you are not happy with it for any reason, contact me within 48 hours of delivery: return in new condition, within 7 days of delivery for full refund. Any delivery damage problems with a painting please contact me first, so we can sort it out asap. (Please see the notes above re. photos sent for online purchases)

*Exceptions apply to commissioned work made to client's instructions, as sketches/photos including close-ups are sent as work is being done to ensure the painting is just as ordered. Finished commissions are sent/delivered only after client approval of final photos, and balance paid before despatch, return only accepted if damage occurs in transit.

All work copyright of the artist - this applies worldwide, and remains even AFTER purchase, including work sold at auction; action will be taken against any unauthorised prints or obvious copies of any artwork either wholly or in part, or designs by Pamela Randal, made in any medium. Licensing for any use is not available. All rights reserved.

Privacy Policy/GDPR: Purchasing from me either via this website, my Facebook shop, or personally, means you consent to the use of your details for the sole purpose of delivery or other information (eg order updates or event info) for goods bought or enquiries. I don't store any buyer information for any reason, except address details for posting parcels to customers, and such details are on a secure password-protected computer. Emails are not used for spam or passing on to third parties, etc., and only used to answer emails sent to me or to inform customers of delivery or any relevant information, not kept for a mailing list unless requested. All online payment information is via totally secure Paypal, I do not have access to any customer payment information other than receipt of payment made. Card payments taken at the studio and events use a secure system via izettle, I get no access to any card information at all.